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Receiving error message "please select another location to extract" when installing Time Guadian.  Reply: This error is due to a corrupt file associated with InstallAnywhere located in a Temp folder on the local machine.& Read More

Attached is a guide for how to move Time Guardian from one computer workstation to another comptuer workstation. This procedure is for version 4 or lower only. This is compatible to Vista and Windows 7. Read More

This error is caused by putting the wrong path in during the Client install of Time Guardian. The client install asks: Where is the Time Guardian Server installed? The install defaults to C: If you leave this in the box then the error below Read More

PROBLEM: Brand new PIX-75, TCX-85, TCX-88 not printing out of the box after putting cover back on. SOLUTION: Close the gap in the rear. Unclosed gap = will not print Closed gap = will now print Read More

    Please see the attached document for recommended timecard handling procedures for the CP-5000 to avoid any printing problems. Also see CP-5000 User Guide.     Read More

Client gets an error when running a report: "Message: Error running report. Please close any open report(s)."   Report opens up after you click ok or close.     Fix: Please close any tim Read More

Note: Must use the CD or Installation Files with 9 digit activation or serial number. If you need to download a copy of the CD, you can contact support for a link as long as you have a support contract. To take the database from the old m Read More

Whenever a clock is successfully polled Trutime will copy the punches to two files aupoll.bak and aupoll.dat. Sometimes Trutime will lock up or not process the punches into Trutime. This can be corrected by going into the apps rutime dir Read More

    ISSUE: While your time clock shows wifi CONNECTED and signal is STRONG- you are unable to ping the wifi IP of the unit unless you connect a network cable from the unit to the router FIX: Without any network cables connected to your time clock, Read More

See the following instructions on how to connect Time Guardian (TG) version 5, TG Plus v2, or TG Pro v4 to an MTX-15 clock via a Amano USB CommStik.  These instructions are specific to Win Read More